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FAQ
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I don't have a car. Will I be able to fully enjoy my stay?
More than ever ! In winter, let our free shuttles take you to the Mont d'Arbois slopes or to the entrance of the pedestrian streets of Megève in a few minutes.
In winter and summer alike, walk along the Chemin du Calvaire to reach the slopes or the pedestrian streets from the hotel.
Does my vehicle need to be equipped for my stay?
As in any mountain resort, you will be using roads that will not be clear: we strongly advise you to have a vehicle equipped with snow tires or chains.
Where is the hotel located?
The hotel is located in Megève, between the pedestrian streets and the Mont d'Arbois.
Does the hotel offer parking?
Two parking lots are available: a free outdoor parking lot & a covered parking lot with a reservation fee (20€ per night or 115€ per week).
What time can I arrive?
Rooms and Suites are available from 4pm. In case of arrival before this time, you can take advantage of our luggage room, contact our team at +33 (0)4 50 55 35 90.
At what time must the room be vacated?
The departure time is 11:00 am. Our luggage room is at your disposal if you wish to extend your discovery of the village after this time.
What are the restaurant hours?
Our restaurant Chez Jean is open from 7:30 am to 10:30 am for breakfast and from 7 pm to 9:30 pm for dinner.
What are the bar hours?
Our bar Le Cellier welcomes you from 7:30 am to 11 pm. All day long, you will be able to taste : cold drinks, hot drinks, cold cuts, cheeses and local products and enjoy our mythical buffet of home-made pastries at snack time.
Can I buy my ski passes and rent my equipment at the hotel?
Absolutely, ski passes are sold at the reception desk without any extra charge to avoid unnecessary waiting at the ski lifts.
The equipment rental is done at our partner, Le Mont d'Arbois Sport. You can take advantage of their free lockers to drop off your equipment every evening at the foot of the slopes.
Can I book my ski lessons at the hotel?
Yes, contact our experienced creators who will help you choose your courses according to your desires and your level.
Is there a kids club?
Our kids club welcomes your children during the winter school vacations, from 5pm to 10pm, from Sunday to Friday. Information and reservations with our team: +33 (0)4 50 55 35 90.
Do you have cots and other accessories for the little ones?
Baby cots are available free of charge on request. Other equipment is available for loan: changing mat, high chairs, baby bathtub, etc.
Are my children allowed in the relaxation area and the Deep Nature Spa?
Yes, under the supervision of an adult. However, they are not allowed in the steam room and sauna.
Can I book half-board once I'm there?
Of course, half board can be added until your arrival and guarantees you the reservation of your table every night.
Are pets allowed?
Yes, with a supplement on request at the reception.
Is WIFI free?
Yes, the WIFI is free in the whole hotel, without access code.
Do you have a luggage room?
Yes, don't hesitate to leave your luggage with us the day of your arrival or departure.
Do you have smoking rooms?
No, all our rooms are non-smoking. Remember to ask for a balcony when making your reservation.
I prefer not to give my credit card: how can I pay for my stay?
You can pay your reservation by bank transfer. However, a credit card will be required as a guarantee upon arrival.